I have set a reminder for an item. Why doesn't the reminder show up?

Item reminder will be displayed only when the file is opened. You can still switch to other applications.

Is ActiveSync or Windows Mobile Device Centre (WMDC) required?

Desktop TreNotes can be used without ActiveSync or WMDC. You need to install it if you want to:

• synchronize files to a Windows Mobile device.
• edit TreNotes files with Rich Ink notes.

Is Windows 98 or Windows ME supported?

Desktop TreNotes 8.x does not support Windows 98, Windows 98 SE, or Windows ME.

Why is printing or print preview not working?

In order for printing and print preview to function properly, please make sure a printer capable of printing graphics is installed in Windows.

How do I display the help file?

From the application main screen, select Help->Help or press F1.

Is there a limit on how many items in a file?

There is no set limit. However, it is limited by the amount of program memory and storage space. Also, large file will require more time to load.

How do I synchronize data between TreNotes/TreNotes Standard and desktop TreNotes?

Please follow the steps in the TreNotes tutorial.

How come TreNotes is not properly synchronized between my device and desktop?

If you are editing the file on desktop, please make sure the same file is not opened on device and vice versa.

I encounter a runtime error. How do I report it?

On the error message, it indicates the location of a log file. Please email this log file to support for analysis. The log file called tnError.log is usually located in your My Documents (Documents on Windows Vista) or c:\ directory.